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Venue accessibility

The Arena is a purpose built venue offering excellent facilities for visitors with disabilities - the number of spaces available varies on a show by show & we strongly recommend early booking

In order for us to offer you the most suitable seating location we need to be aware of your needs at the time of booking and so that we can also be prepared for your arrival on the day of the show.

To ensure this is possible & prevent customers from buying tickets in these locations that do not require them, tickets are reserved and can be purchased by emailing boxoffice@flydsaarena.co.uk, calling a Supervisor on 0114 256 55 93 or in person from the City Hall Box Office. A limited number may be purchased online subject to availability. Further information on how to book tickets that meet your access needs can be found here

If you are a visitor that requires a personal assistant to attend the show with you then it may be possible to claim a complimentary personal assistant ticket. This can differ from show to show so please check availability before booking your ticket. We will need to ask questions to ascertain the nature of the disability to ensure you are offered the most appropriate seating and that you qualify for a complimentary personal assistant ticket.  Click here for a list of documents we might take into consideration when considering to allocate a complimentary ticket. 

As with all tickets on an on sale the lines can be very busy - please keep trying as soon as it is possible to answer your call we will. Again as with all tickets we strongly recommend you prepare in advance of a show on sale to check booking procedures and ensure any entitlements are confirmed in advance - an on sale assistance guide is available here.

If practical/necessary it may be possible to arrange a visit ahead of the show you are coming to. If you have any questions regarding our facilities or wish to book tickets and have special requirements please contact a Box Office Supervisor on 0114 256 55 93 or if your prefer and your enquiry does not require a more immediate response then please email boxoffice@flydsaarena.co.uk.

Customer Experience
One of our customers travelled to the venue all the way from Scotland to review the venues wheelchair access - click here to check out Emma's experience.

Parking Facilities
Disabled car parking facilities are available at the Arena. Advanced purchased car park tickets are the only way to guarantee your parking space and these must be purchased at the time you purchase your event tickets on 0114 256 55 93.

Advanced tickets will be £5 and £7 on the day for Ice Hockey, for all other events tickets will be £10 both in advance and on the day - should there still be parking spaces available.

Anyone arranging to drop-off, meet or pick-up someone from an event must do so away from the venue and the car parks. We understand this can be inconvenient but is a necessary measure for the security of everyone coming to the venue.

Click here to view the pre-paid car parking information & directions leaflet.

Nearest disabled parking space to Entry B = 21.5m
Furthest disabled parking space from Entry B = 152m
The approach to Entry B has a paving slab surface

Nearest disabled parking space to Entry C = 40m
Furthest disabled parking space from Entry C = 119.5m
The approach to Entry C has a paving slab surface

Click here to view the public transport options available to customers visiting the Arena.

Access to Concourse Level
Concourse can by accessed via lifts located at Entries B & C or via an external ramp located on the Blue side of the building close to Entry C.

Box Office
The venue Box Office is located at Entrance C on the ground floor and has a purpose built low level counter. A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing for customers with hearing difficulties. There is ample parking outside the entrance, including disabled parking spaces.

Please click here to view our Box Office opening times. You can find the timings for a specific show by visiting the relevant page on this website.

Viewing Platforms
There are three viewing platforms accessed via red concourse, two via green and three via blue - these are called Seating Bays. On most concerts one personal assistant/companion is permitted to sit in this area with the customer who requires the assistant/companion. On family shows we will try to accommodate more if we can within the available space. We also try to hold the closest possible regular seating to accommodate additional family members. Everyone who attends the show is required to purchase a ticket unless otherwise stated on the event.

If you require access to the seating bay locations please call the box office and discuss your seating needs - these locations are not sold online to ensure as best as possible that they are only used by people who require access to these seating locations.

If you should have any queries please contact a Box Office Supervisor on 0114 256 5593 or email boxoffice@flydsaarena.co.uk.

Accessible Toilets
We have three sets of accessible toilets on the ground level accessible to public (Entry B, C and D) plus 4 purpose built unisex facilities on concourse level - these are signed and directly accessed from concourse and are located 2 on Red concourse and 2 on Blue concourse. RADAR locks are used and a key can be obtained from information on green concourse (although customers may have their own which they can also use). Please ask a steward who will advise of the nearest facilities.

Assistance Dogs
Assistance dogs are permitted into the venue and pass outs will be provided if the customer requires in order for toileting etc. If you wish to bring an assistance dog please contact customerservices@flydsaarena.co.uk so that we can make provision for you to do so.

Assistive Listening Devices
We offer hearing assistance to our customers with the Sennheiser Tourguide 2020-D system. This transmits an audio feed of the event using FM radio frequencies.

Due to the limited number of devices we strongly recommend you book in advance. If you require a headset please make this known at the time of booking your event ticket. You can book via our dedicated access line on 0114 256 5593 or email customerservices@dflydsaarena.co.uk. If you are already here at an event please ask a steward to direct you to Information on Green Concourse and if we have any devices available we will be happy to loan these to you.

The following devices are available at our venue:

Stethoset receivers earphones are built in - for people who need a clearer audio feed, predominantly spoken word type events where background noise and reverberation in the hall reduces the intelligibility of what customers hear.

Bodypack receivers - with 3.5 mm audio port - as above, but for people who want to use their own earphones/headphones OR for hearing aid users via an induction neck loop.

Induction neck loops - for use with the bodypack receivers, they plug into the audio port and then create a small induction loop for the user to then connect their hearing aid to.

Strobe Lighting
If strobe lighting is going to be used at an event information advising customers of this is clearly displayed next to every set of doors on concourse. There would be no warnings during the performance.

Medical Services
Medical cover is provided on all events we host with a First Aid room provided located on the Green concourse.

Changing Facilities
We have 1 assisted changing faciIity with a height adjustable adult-sized changing bench and a tracking hoist system located at Entry B should customers require.

Care Room
We provide a care room that can be used during a show from the doors open time until the event ends.

This is a private room located just off reception at Entrance B - if you would like to use this room please contact a steward who will check on availability and arrange access.

Medical Requirements
If you need to bring medicines, food, drink or equipment to manage a medical equipment please email customerservices@flydsaarena.co.uk so we can arrange to make provisions for this.

We are a CredAbility Verified Accessible venue

The FlyDSA Arena accepts the Access Card. The card has been designed by CredAbility to easily and discreetly let businesses know the specific needs of disabled visitors. It translates a person’s disability / impairment into symbols which highlight the barriers they face and the reasonable adjustments they might need.

Nimbus Disability created the Access Card and its associated Quality Assurance Scheme CredAbility

More information on the AccessCard can be found here. The card costs £15 for 3 years. Apply for a card here.

The Arena is working with Attitude is Everything, which is an organisation that supports the music industry to make live music events more accessible. We have achieved a bronze award and will continue to support the organisation, improving deaf and disabled people's access to live music.

For more information about the organisation, attitude is everything, you can visit their website www.attitudeiseverything.org.uk.

You can also view this information as a pdf or word file.